Privacy notice

Data controller

Digital Trackbase is the controller for personal information described here. Questions and rights requests may be sent to info@digitaltrackbase.digital or to Level 8, 29 Mainzer Landstraße, Frankfurt am Main 60329.

Information we collect

We receive details you submit, such as name, email, moving window, service interest and message. During a confirmed engagement we may also process household requirements, indicative budget, workplace area and consultation notes. Please do not send passports, bank statements, health records or other sensitive material unless separately requested with a clear lawful reason.

Basic server logs may include IP address, browser type, requested page and time. Cookie choices are stored in your own browser. Optional analytics, if introduced and accepted, would be described in our cookie notice.

Purposes and legal bases

We use information to answer enquiries, prepare and perform a contract, issue invoices, maintain records, protect the website and meet legal duties. Depending on context, the basis is steps requested before a contract, contract performance, legal obligation, consent or our legitimate interest in secure and effective client communication.

Retention and recipients

Unsuccessful enquiry messages are normally deleted after 12 months. Client correspondence and work files are normally retained for three years after completion; invoices are kept for the period required by applicable tax law. We delete or anonymise information when no longer needed.

Access is limited to Digital Trackbase and contracted providers supporting email, hosting, video calls or accounting. Providers receive only what their task requires and must protect it. We do not sell personal information.

International transfers

Because clients, providers and operations may be located in Germany, Thailand or other countries, information can cross national borders. Where transfer rules require safeguards, we use adequacy decisions, approved contractual clauses or another lawful mechanism and assess supplementary protection where appropriate.

Your rights

Subject to the law that applies, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier lawful use. You may complain to an appropriate data-protection authority. We may need proportionate information to verify a request.

Security and updates

We use access controls, limited collection and reputable service providers, but no internet transmission is risk-free. If a breach creates a legal notification duty, affected people and authorities will be informed. Updates to this notice will appear here with a revised date.