Fair terms for reserved advisory time
Cancellation and refund policy
How cancellations, rescheduling, deposits and refunds work for Digital Trackbase relocation consultations.
Eligibility and request window
To cancel, email info@digitaltrackbase.digital with your name and booked service. Requests are effective when received. A full refund is available when you cancel at least seven calendar days before the first scheduled session and no tailored research has begun.
Partial refunds and work already started
If cancellation arrives fewer than seven days before the first session, or after agreed research begins, we deduct the reasonable value of completed work and any non-recoverable costs stated in advance. The remainder is refunded. Completed calls, delivered city comparisons, reviewed listings and written plans are non-refundable because that advisory work has already been supplied.
The 30% Relocation Roadmap deposit reserves a start window. It is refundable under the seven-day rule unless research has started; afterward, it is retained only to cover reserved time and work performed. We do not normally purchase materials for consultations. Any exceptional third-party purchase requires your written approval and is non-refundable once the supplier will not reimburse it.
Rescheduling, late arrival and no-shows
One reschedule is free with at least 48 hours’ notice, subject to availability. With less notice, we may charge €60 where the time cannot be reused. A client more than 20 minutes late may use the remaining appointment time. Missing a session without notice is treated as delivered and is not refundable, though emergencies are considered individually.
If Digital Trackbase cancels and cannot offer a reasonable alternative, you may choose a full refund for undelivered work. Service interruptions affecting both parties will be handled by rescheduling first.
Processing and method
Approved refunds are initiated within ten business days and returned through the original payment method where possible. Bank or provider processing can take additional time. Currency conversion and receiving-bank charges are outside our control.
Exceptions and consumer rights
Where mandatory consumer law grants stronger cancellation or refund rights, those rights prevail. We may ask for enough information to identify the booking, but never require unrelated documents. A disagreement about eligibility can be raised at info@digitaltrackbase.digital for individual review.